Technical Support for the Austin ISD Community

Families

  1. Families may call the Family Support line at 512-414-9187; support is available weekdays from 7 a.m.–5 p.m.
  2. Click HERE to submit a question or request help.
  3. Submit a parent support form. The form is received by our help desk and will be assigned to one of our specialists, who will contact you.

Students

  1. By phone: 512-414-4357
  2. Submit a student support form.
  3. Click HERE to submit a question or request help.

Note: Prior to submitting a help desk ticket, it is the student’s responsibility to back up any data, information or other files stored on the assigned device.

Staff

  1. By phone: 512-414-8324
  2. Phone support is available Monday-Friday from 6:30 a.m.–5 p.m.
  3. Click HERE to submit a question or request help.

Note: From within the AISD network, type 'help/' in the browser's address bar to submit a help desk support ticket. Please keep in mind you will be required to log in using your AISD credentials.