Texas Public Information Act (Open Records Requests)

Public Information Requests

The Public Information Act (PIA) gives the public the right to request access to government information. The request must ask for information already in existence. The PIA does not require Austin ISD to create new information, perform legal searches, or answer general questions.

Public Information Request Not Required for Certain Documents

Employee Records


Current and former Austin ISD employees may request a copy of their own contract by completing this form (employees will need to be logged in to Google through the AISD Portal to access the form).


  • Current employees may access their records under My Appraisals in the AISD’s Human Capital Platform (HCP)
  • Former employees may request their evaluations by emailing appraisals@austinisd.org.
  • Current and former Austin ISD employees may request a copy of their service records or transcripts by completing and submitting this form.


Please note that a photo ID will be required.

Student Education Records Requested by Student’s Parent or Legal Guardian

Student Records include:

  • Report cards, test results, daily grades, assignments
  • Attendance information
  • Special education of 504 records, including documents or recordings of meetings
  • Class schedules
  • Discipline information
  • Counseling records
  • Injury reports 
  • eCST records
  • Financial records (e.g., cafeteria or field trip)
  • Enrollment records
  • Transcripts

To request student education records, contact the principal of the campus the student attends or attended.  For a list of campuses, visit our schools page for a list of schools and contact information.  

Other Education Records (for  Child Support, Deferred Action (Dream Act), Enrollment History, Immigration, IRS, Mexican Consulate Identification Card, Passport, Social Security Card, Texas Driver's License, Texas State ID).

Please use the Student Records Request form for these purposes.


The information you are seeking may be available on the Austin ISD website. Before you submit a public information request, please review our website, using the Search button at the top right side of the home page.

To Request Information

Your request should be in writing and contain the following information:

  • Your name
  • Address
  • Phone number
  • Email address or fax number (if applicable)
  • Description of the information and/or document being requested
  • Date range of the records requested
  • Subject heading “Public Information Request” or “Open Records Request”

The Public Information Act does not require governmental bodies to create new information, perform legal research, or answer questions. The request must ask for records or information already in existence.

To request documents from Austin ISD, submit your request:

Online to: Online Request Form  (Online Request Form - Spanish) which sends requests directly to the designated PIR email address.  

By mail or in person to:

Austin Independent School District
Public Information Act Request
4000 S. IH 35 Frontage Road
Austin, TX 78704

By email to:  openrecords@austinisd.org
By fax to: (512) 414-9878

If you need special accommodations pursuant to the Americans With Disabilities Act (ADA), please contact our Public Information Office at (512) 414-9813.

Texas Government Code, Chapter 552, gives you the right to access government records; and an officer for public information and the officer’s agent may not ask why you want them. All government information is presumed to be available to the public. Certain exceptions may apply to the disclosure of the information. Governmental bodies shall promptly release requested information that is not confidential by law, either constitutional, statutory, or by judicial decision, or information for which an exception to disclosure has not been sought.

Rights of Requestors

You have the right to:

  • Prompt access to information that is not confidential or otherwise protected;
  • Receive treatment equal to all other requestors, including accommodation in accordance with the Americans with Disabilities Act (ADA) requirements;
  • Receive certain kinds of information without exceptions, like the voting record of public officials, and other information;
  • Receive a written statement of estimated charges, when charges will exceed $40, in advance of work being started and opportunity to modify the request in response to the itemized statement;
  • Choose whether to inspect the requested information (most often at no charge), receive copies of the information or both;
  • A waiver or reduction of charges if the governmental body determines that access to the information primarily benefits the general public;
  • Receive a copy of the communication from the governmental body asking the Office of the Attorney General for a ruling on whether the information can be withheld under one of the accepted exceptions, or if the communication discloses the requested information, a redacted copy;
  • Lodge a written complaint about overcharges for public information with the Attorney General Office.  Complaints of other possible violations may be filed with the county or district attorney of the county where the governmental body, other than a state agency, is located.  If the complaint is against the county or district attorney, the complaint must be filed with the Office of the Attorney General.

Responsibilities of Governmental Bodies

All governmental bodies responding to information requests have the responsibility to:

  • Establish reasonable procedures for inspecting or copying public information and inform requestors of these procedures;
  • Treat all requestors uniformly and shall give to the requestor all reasonable comfort and facility, including accommodation in accordance with ADA requirements;
  • Be informed about open records laws and educate employees on the requirements of those laws;
  • Inform requestors of the estimated charges greater than $40 and any changes in the estimates above 20 percent of the original estimate, and confirm that the requestor accepts the charges, or has amended the request, in writing before finalizing the request;
  • Inform the requestor if the information cannot be provided promptly and set a date and time to provide it within a reasonable time;
  • Request a ruling from the Office of the Attorney General regarding any information the governmental body wishes to withhold, and send a copy of the request for ruling, or a redacted copy, to the requestor;
  • Segregate public information from information that may be withheld and provide that public information promptly;
  • Make a good faith attempt to inform third parties when their proprietary information is being requested from the governmental body;
  • Respond in writing to all written communications from the Office of the Attorney General regarding charges for the information.  Respond to the Office of the Attorney General regarding complaints about violations of the Act.

A. Information to be released

  • You may review it promptly, and if it cannot be produced within 10 working days the public information officer will notify you in writing of the reasonable date and time when it will be available.
  • Keep all appointments to inspect records and to pick up copies.  Failure to keep appointments may result in losing the opportunity to inspect the information at the time requested.

Cost of Records

  • You must respond to any written estimate of charges within 10 days of the date the governmental body sent it or the request is considered automatically withdrawn.
  • If estimated costs exceed $100.00 (or $50.00 if a governmental body has fewer than 16 full time employees) the governmental body may require a bond, prepayment or deposit.
  • You may ask the governmental body to determine whether providing the information primarily benefits the general public, resulting in a waiver or reduction of charges.
  • Make a timely payment for all mutually agreed charges. A governmental body can demand payment of overdue balances exceeding $100.00, or obtain a security deposit, before processing additional requests from you.

B. Information that may be withheld due to an exception

  • By the 10th business day after a governmental body receives your written request, a governmental body must:
    1. request an Attorney General opinion and state which exceptions apply;
    2. notify the requestor of the referral to the Attorney General; and
    3. notify third parties if the request involves their proprietary information.
  • Failure to request an Attorney General opinion and notify the requestor within 10 business days will result in a presumption that the information is open unless there is a compelling reason to withhold it.
  • Requestors may send a letter to the Attorney General arguing for release, and may review arguments made by the governmental body.   If the arguments disclose the requested information, the requestor may obtain a redacted copy.
  • The Attorney General must issue a decision no later than the 45th working day from the day after the attorney general received the request for a decision.  The attorney general may request an additional 10 working day extension.
  • Governmental bodies may not ask the Attorney General to "reconsider" an opinion.


For complaints regarding failure to release public information please contact your local County or District Attorney.

  • You may also contact the Office of the Attorney General, Open Records Hotline, at 512-478-6736 or toll-free at 1-877-673-6839.
  • For complaints regarding overcharges, please contact the AG Cost Rules Administrator at 512-475-2497.

If you need special accommodation pursuant to the Americans With Disabilities Act, please contact our ADA coordinators in the Office of Employee Relations at 512-414-9687 or 512-414-1481.