AISD Police Department Policies

Download a copy of our department policies.

Complaint Process

In accordance with Senate Bill 1704, the Austin ISD Police Department has made significant efforts to inform the public about issues relevant to the complaint process. Special emphasis has been placed on informing school community members on filing a complaint regarding racial profiling practices.

Once an individual has filed a complaint regarding racial profiling or a complaint of misconduct, the following process is followed:

A Commitment to the Community

The AISD Police Department has made the commitment to the community:

  1. The department shall accept complaints from any person who believes he or she has been stopped or searched based on racial, ethnic or national origin profiling. No person shall be discouraged, intimidated or coerced from filing a complaint, nor discriminated against because he or she filed such a complaint.
  2. Any employee who receives an allegation of racial profiling, including the officer who initiated the stop, shall record the person's name, address and telephone number, and forward the complaint through the appropriate channel or direct the individual(s). Any employee contacted shall provide to that person a copy of a complaint form or the department process for filing a complaint. All employees will report any allegation of racial profiling to their superior before the end of their shift.
  3. Investigation of a complaint shall be conducted in a thorough and timely manner. All complaints will be acknowledged in writing to the initiator who will receive disposition regarding said complaint within a reasonable period of time. The investigation shall be reduced to writing and any reviewer's comments or conclusions shall be filed with the chief. When applicable, findings and/or suggestions for disciplinary action, retraining, or changes in policy shall be filed with the chief.
  4. If a racial profiling complaint is sustained against an officer, it will result in appropriate corrective and/or disciplinary action, up to and including termination.

If an individual would like to file an official complaint, download the complaint form and fill out required information asked on the form. Once information is documented please take the forms to AISD Police Department Headquarters and ask to speak to a police supervisor for the initiation of complaint.