Austin ISD Encourages Families to Update Their Contact Information

AISD is encouraging district families to update their contact numbers and email in their Parent Cloud account by phone or online. Updated contact information will help keep families informed with up-to-date school and district messages amid the COVID-19 pandemic.

To update by phone, families may call their respective campuses. 

To update online, families may follow these steps:

  1. Log in to Parent Self Serve account, a tile located in your parent cloud account at

  2. Go to the Edit Contact Info tab.

  3. Click the Edit button in the Edit Phone Numbers section to change your home, work or cell number.

  4. Click the Edit button in the Edit Email Address section to change your email address.

  5. Click Submit Changes and you should see your info changes on the Contact Info tab.


The district is sending physical mail to families without internet access. For help through the process, families can contact the Parent Help Desk at 512-414-9187 or their school principal.