Benefits & Leave

Your Well-Being is Our Priority

Austin ISD is committed to investing in the health and well-being of its greatest assets—its employees.

As part of this commitment, the district offers a comprehensive and competitive benefits package to our employees and their families so that they are empowered to live healthy, balanced and fulfilling lives.

2026 Benefits

Explore your new benefits guidebook

¡Explora tu nueva guía de beneficios!

Have questions about your benefits? Contact our Benefit Advocate Center at 844-932-0150!

The key to healthy living is understanding and taking control of your own health. Get started today by learning about the many benefits available to you at AISD!

If you have a question or concern, you can count on support from knowledgeable and helpful benefits staff members. Please call the AISD Benefits Information Line at 512-414-2297, from 7:45 a.m. to 4:45 p.m. Monday through Friday.

How to Change Your Enrollment Mid-year (Click to Expand)

To update or change your enrollment mid-year because of a qualifying event such as a marriage, birth, death, change in employee status for you, your spouse or dependents, search for "Benefits Portal" under the AISD Portal.

If you need assistance with the event or have questions about the documentation requirements, please contact the AISD Employee Benefits Office at 512-414-2297. All enrollment or enrollment changes must be completed within 31 days of a qualifying event.

A qualifying life event is an increase or decrease in dependents or a change in immediate family’s insurance eligibility status. QLEs must be submitted within 31 calendar days of the qualifying event date.

Qualifying Event	Supporting Documentation	Dependent Documentation
Marriage	Marriage license	Birth certificates are required if adding spouse’s children as dependents.
Death	Death certificate	No additional documentation required.
Divorce	Certified copy of divorce decree	Birth certificates are required if adding children not currently enrolled in benefits.
Adoption	Placement for adoption paperwork or Legal documentation of the adoption	No additional documentation required.
Birth	Birth certificate or Verification of birth facts issued by hospital	No additional documentation required.
Change of spouse employment	Proof of enrollment or termination of benefit coverage from spouse’s employer. Proof must contain effective or termination dates of coverage, type of coverage (medical, dental, vision), and the names of the dependents affected.	Adding spouse – Marriage license and a bill under spouse’s name or first page of current year’s tax return Adding children – Birth certificate or first page of current year’s tax return
Loss or gain of coverage Other than employment change Voluntary cancellation of COBRA is not an event.	Proof of enrollment or termination of benefit coverage, e.g., Medicare or Medicaid. Proof must contain effective or termination dates of coverage, type of coverage (medical, dental, vision), and the names of the dependents affected.	Adding spouse – Marriage license and a bill under spouse’s name or first page of current year’s tax return Adding children – Birth certificate or first page of current year’s tax return
Leave of absence or return from inactive status	HR status updates – internal documentation

Find the Care You Need (Click to Expand)

BENEFIT	VENDOR	PHONE NUMBER	WEBSITE
Medical	BlueCross BlueShield of Texas - Policy # 392418	866-231-5581	www.bcbstx.com
Pharmacy	BlueCross BlueShield of Texas - Policy # 392418	833-715-0942	www.MyPrime.com
Telehealth Virtual Visits	MDLive	888-680-8646	www.MDLIVE.com/bcbstx
Dental	Cigna - Policy # 3346339	800-Cigna24	www.myCigna.com
Vision	Community Eye Care (CEC) - Policy # AUSTNISD01	888-254-4290	www.cecvision.com
Life & AD&D, Short-Term and Long-Term Disability	Sun Life Financial: #911763	800-247-6875 Claims: 877-932-7287	ww.sunlife.com/us
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)	HSA Bank	833-223-5604	myaccounts.hsabank.com
Voluntary Benefits: Accident Critical Illness Hospital Indemnity	MetLife Accident Policy: #530206 Cancer, Critical Illness & Hospital Indemnity Policy: #530206	800-638-5433	www.metlife.com
Employee Assistant Program (EAP)	Revive	833-777-6545	www.reviveeap.com
Teacher Retirement System	TRS	800-223-8778	www.trs.texas.gov
403B/457B Plans	Trusted Capital Group	800-943-9179	www.tcgservices.com/enroll
Pet Insurance	Spot Pet Insurance	800-905-1595	www.spotpet.link/austinisd

Tax Update: Form 1095-C is Now Available

Your 2025 Form 1095-C (Employer-Provided Health Insurance Offer and Coverage) is ready. While you do not need this form to file your taxes, you should keep it with your records as proof of insurance coverage.

Access Your Digital Copy:

Log in to your Austin ISD Portal.
Click on your Benefits Portal.
Click on “Find a document or form” on the right side of your screen.
Select "ACA 1095-C"
Download or print the PDF for your records.

Request a Paper Copy: If you prefer a physical copy, you have the right to receive a paper version via U.S. Mail at no cost, please email benefits@austinisd.org with your request.

Please note: Once a request is received, your paper form will be mailed to your address on file within 30 business days.

Questions? Contact the Benefits Team at 512-414-2297.

The Teacher Retirement System (TRS) requires employers to provide employees with information confirming whether our medical plan is comparable to the TRS plan. You can review the official TRS Comparability Letter linked here to understand how our plan aligns with TRS requirements.

Privacy Practice (Click to Expand)

Our Commitment to Your Health Privacy

At Austin ISD, we are committed to protecting your personal health information (PHI). In accordance with the Health Insurance Portability and Accountability Act (HIPAA). Our Group Health Plan maintains strict confidentiality standards regarding how your medical information is used and shared.

What is the Notice of Privacy Practices?

Our Notice of Privacy Practices (NPP) explains:

How we use your health information for treatment, payment, and health care operations.
Your rights to access, inspect, and amend your health records.
How we protect sensitive information, including protections for Substance Use Disorder (SUD) records under the latest federal guidelines.
Who to contact if you have questions or concerns about your privacy.

View the Full Notice

You may download or print the full notice at any time here.

If you would like to receive a paper copy of this notice by mail, please reach out to benefits@austinisd.org or 512-414-2297

Nuestro compromiso con la privacidad de su información médica

En el Distrito de Austin, nos comprometemos a proteger su información médica personal (PHI). De conformidad con la Ley de Portabilidad y Responsabilidad del Seguro Médico (HIPAA), nuestro Plan de Salud Colectivo mantiene estrictas normas de confidencialidad en cuanto al uso y la divulgación de su información médica.

¿Qué es el Aviso de prácticas de privacidad?

Nuestro Aviso de prácticas de privacidad (NPP) explica:

Cómo utilizamos su información médica para el tratamiento, el pago y las operaciones de atención médica.
Sus derechos a acceder, revisar y modificar sus registros médicos.
Cómo protegemos la información confidencial, incluidas las protecciones para los registros de trastornos por consumo de sustancias (SUD) según las últimas directrices federales.
A quién debe dirigirse si tiene preguntas o inquietudes sobre su privacidad.

Ver el aviso completo

Puede descargar o imprimir el aviso completo en cualquier momento aquí.

Si desea recibir una copia física de este aviso por correo, póngase en contacto con benefits@austinisd.org o llame al 512-414-2297.

Contact the Benefits & Leave Office

512-414-2297 • benefits@austinisd.org • leaveoffice@austinisd.org