Telemedicine at Austin ISD

Virtual Care for Families Telehealth

Updated Telehealth Information >

Virtual Care for Families Telemedicine at Austin ISD 

AISD is excited to bring virtual pediatricians to campus health rooms through a partnership with Virtual Care for Families. When families register their student online for the 2020-21 school year at, they have the ability to consent to participate in the telehealth program.  If you have completed online registration without consenting to participate and would now like to consent, please contact us at for assistance.

Virtual Care for Families will provide campus health rooms with on-site rapid flu, strep, and rapid COVID-19 tests (results in 15 minutes) as well as over the counter medications such as fever reducers. No longer do students need to go untreated and suffer through painful symptoms that can be quickly treated.

Virtual Care for Families Frequently Asked Questions


When students are sick or injured it can be difficult to quickly access a doctor. Parents/guardians often have trouble leaving work to pick up their child and it’s even more challenging to arrange a same-day appointment with their doctor. This service eases those challenges by significantly increasing access to high quality pediatric specialized care.

Immediate Access to Care

This service provides immediate care and assessment that otherwise would be delayed due to appointment scheduling and drive time. Virtual Care for Families' goal is to help children get well sooner so they offer on-demand care that’s accessible within minutes.

Improved Attendance

Students can now receive care and on-site testing immediately and quickly be evaluated for contagious ailments such as strep throat, the flu, and COVID-19. This helps to prevent the spread of illnesses and prompt treatment will result in healthy children returning to the classroom sooner. It will also help to identify the students who are well enough to be sent back to class. This helps keep healthy children in school. If a student is sent home by the pediatrician on a telehealth visit, the visit summary document will include a note for the campus attendance office to excuse the absence.

Is there a cost to use this service?

Most visits will be delivered at little to no cost to families. This service is being provided by Virtual Care for Families at no cost to the district.

TRICARE: Prime members pay $0 for use of this service and TRICARE Select members only pay $21 per visit.  Virtual Care for Families is a TRICARE authorized provider and is in-network with all TRICARE plans.

Medicaid: All Texas Medicaid plans are accepted and most visits for Medicaid covered patients will cost the family $0.*

Commercial Insurance: Virtual Care for Families is in-network with most major plans (BCBS, UHC, Cigna, Aetna, Humana, etc.) and a telemedicine visit typically costs the same as a normal trip to a child’s pediatrician's office.

The visit will be automatically billed to the child’s insurance company with no immediate action needed by the parent or guardian.

No Insurance: Virtual Care for Families will offer services at no cost for children who are without insurance and are enrolled in the Free and Reduced Meal Program. All other students without health insurance will be offered a cash pay discount rate. 

How to Enroll: Students can easily be enrolled online through the AISD Parent Portal ( Telemedicine enrollment has been incorporated into the district's online student registration process for the next school year. 

After the student has been seen, Virtual Care for Families will provide a visit summary for parents. This will also be shared with the campus attendance clerk.  If deemed necessary, an electronic prescription can be sent to the pharmacy of the parent/guardian’s choice and a visit summary can be sent to the student’s primary care physician. A record of the student’s visit will be kept with the Urgent Care for Kids/Virtual Care for Families database for future reference.

Additionally, students and their siblings can use the service from home if the condition worsens or persists 8:00am-9:00pm 365 days a year. Within minutes, families will be face to face with a pediatric specialized provider from the comfort of their own home. Virtual Care for Familes believes that high-quality healthcare should be accessible to patients at any time, so this service is available every day of the year, including holidays, nights, and weekends. This service can be accessed by visiting Most major insurance is accepted. Uninsured patients will be charged a reduced cash pay fee for using the service from home.

*Visit for full details on insurance coverage. You may also call the Virtual Care for Families telemedicine helpline at  512-884-5190.


Virtual Care for Kids has been renamed to Virtual Care for Families and are treating patients of all ages through telehealth.