Customer Service is AISD CARES

Austin ISD is reinventing the urban school experience by preparing all students for college, career and life. The district developed guiding principles to help nurture an organizational culture that values each employee and provides exceptional customer service to our students and families. These principles follow the CARES acronym: Customer-Focused, Action-Oriented, Responsive, Empathetic and Service-Driven. They were developed to ensure a culture of positive relationships and exceptional customer service throughout AISD.

Download the AISD Cares Overview Visual (PDF) or AISD Cares Overview Text Version (PDF)


Beverly Reeves

Beverly Reeves came to Austin ISD in 2003 as the district’s first ombudsman. She now leads the district's customer service efforts which are part of 2015–2020 strategic plan. With a focus on organizational culture, Ms. Reeves works with staff at all levels on the importance of building positive relationships and the impact said relationships have on students, families, community members and peers.  Beverly received her bachelor's degree in communications from Baylor University and her master's degree in organizational leadership and ethics from St. Edward’s University.

James Alexander

James Alexander joined the Office of Human Capital as a customer service specialist in January 2018. He assists in leading the district's customer service efforts and sharing the vision throughout all Austin ISD campuses and departments. James holds a bachelor's degree in political science from the University of North Texas.

Leti Benavides

Ms. Benavides, Administrative Assistant to the CARES Team, joined Austin ISD in 2016 after retiring from the Office of the Attorney General, where she worked for 27 years. Her exceptional customer service skills are showcased each time she interacts with staff, families and community members. Leti received her BA in business from Concordia University.


AISD CARES Newsletters

The AISD CARES newsletters provide you with customer service advice, tips and inspiration from your colleagues as well as from the AISD CARES team.