AISD CARES: Exceptional Customer Service & Equitable Experiences

AISD is committed to providing equitable and exceptional experiences for our customers: our students, our families, our colleagues, and our community members. For us, customer service is more than just providing answers or offering support; customer service is what makes our large district feel like a family. AISD CARES strives to build transformational relationships that lead to an authentic sense of trust and belonging within our entire AISD community.

CARES Standards:

Customer-Focused   Action-Oriented   Responsive   Empathetic   Service-Driven


CARES Support Includes

Let's Talk Communication Platform

Let's Talk is an online tool that takes your questions and feedback and sends it directly to the appropriate staff members for follow up.

RAVE: Employee Recognition

The Recognizing All Valuable Employees or RAVE Program was created to honor those staff members who take the extra steps to provide equitable and exceptional experiences.

Resources & Research

Learn more about our CARES Professional Learning opportunities and explore research about the positive implications of customer service in AISD.

AISD CARES Learning Opportunities
AISD CARES Activity Summary Fall 2018 - Fall 2020



Darla Caughey
Administrative Supervisor of CARES Customer Service

Stephanie Hawkins
Professional CARES Customer Service Specialist

Leti Benavides
CARES Administrative Assistant

Hilda Jaimes
CARES Customer Service Representative:
Central Office Welcoming Center

Jackeline Lara
CARES Customer Service Representative:
Centeral Office Welcoming Center

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