AISD CARES: Exceptional Customer Service & Equitable Experiences

AISD is committed to providing equitable and exceptional experiences for our customers: our students, our families, our colleagues, and our community members. For us, customer service is more than just providing answers or offering support; customer service is what makes our large district feel like a family. AISD CARES strives to build transformational relationships that lead to an authentic sense of trust and belonging within our entire AISD community.

CARES Standards:

Customer-Focused   Action-Oriented   Responsive   Empathetic   Service-Driven

 

CARES Support Includes

Let's Talk Communication Platform

Let's Talk is an online tool that takes your questions and feedback and sends it directly to the appropriate staff members for follow up.

RAVE: Employee Recognition

The Recognizing All Valuable Employees or RAVE Program was created to honor those staff members who take the extra steps to provide equitable and exceptional experiences.

Resources & Research

Learn more about our CARES Professional Learning opportunities and explore research about the positive implications of customer service in AISD.

AISD CARES Learning Opportunities
AISD CARES Activity Summary Fall 2018 - Fall 2020

 

AISD CARES Team

Darla Caughey
Associate Director: CARES Customer Service, Employee Recognition, and Support
darla.caughey@austinisd.org

Dr. Adrienne Aldaco
Supervisor: CARES Customer Service, Employee Recognition, and Support
adrienne.aldaco@austinisd.org

Stephanie Hawkins
Coordinator: CARES Customer Service, Employee Recognition, and Support
stephanie.l.hawkins@austinisd.org

Audryana Hill
CARES Customer Service Representative: Central Office Welcoming Center

Hilda Jaimes
CARES Customer Service Representative: Central Office Welcoming Center

Jackeline Lara
CARES Customer Service Representative: Central Office Welcoming Center

Follow Us