Educators in this day and age may have to reframe how they think about interacting with parents, students and community members. Viewing these relationships as 'customer' relationships may seem like a stretch, but it is a reality. Research shows the many benefits of providing positive customer experiences for our stakeholders, and the costs of negative experiences. AISD is facing the issue head-on with the CARES (Customer-focused, Action-oriented, Responsive, Empathetic, and Service-driven) initiative. In this paper is a summary of the research, and tips to help you show you care…
This report describes ACT test results for Austin Independent School District (AISD) seniors in the 2018–2019 school year. In 2018-2019, the district’s average ACT composite score of 23.0 exceeded the state (20.5) and national (20.7) average composite scores.
This report describes SAT test results for AISD's graduating seniors, Class of 2019, who took the SAT any time during high school.
This report describes findings from the Austin Independent School District’s (AISD) Department of Leadership Development 2018–2019 evaluation. The purposes of the evaluation in 2018–2019 were to update the Department of Leadership Development theory of change (ToC) and logic model and to evaluate the implementation of the newly developed assistant principal (AP) and principal hiring processes designed to select a diverse group of equity-focused, effective novice leaders to meet the goal of creating a leadership pipeline that reflects AISD values and fosters a selection and development mindset.
The purpose of the 2018–2019 CARES evaluation was to (a) help program staff conceptualize the CARES implementation work and goals; (b) define measurable indicators of implementation, outputs, and outcomes; and (c) provide summative data on the first year of program implementation. Results of the 2018–2019 CARES program evaluation activities were organized into four reporting areas: conceptualization of CARES, evaluation of implementation activities, baseline measurement of customer experiences, and exploratory correlation analyses.
Student enrollment in AISD has been steadily declining since the 2011–2012 school year. This report summarizes major changes in student enrollment by grade, race/ethnicity, program participation, and changes due to transfers.
Principal interviews indicate that more practical professional development opportunities for teachers and more strategic support from licensed professionals would better help schools care for students with trauma-related behavioral needs.
Telecommuting is currently used in many industries and is celebrated for fostering job satisfaction and increased productivity. However, telecommuting is not widely practiced in K-12 environments. Two departments in AISD implemented pilot telecommuting programs. This report presents survey results from these pilot implementation models and summarizes the lessons learned to better understand the challenges and best practices of implementation.
This report describes results from a survey designed to assess students' emotions and behaviors prior to and following their participation in targeted grief support counseling.
This report briefly summarizes some of the parent and family engagement services provided by Austin Independent School District staff during the 2015-2016 school year.