The main purpose of the 2019–2020 evaluation of the Department of Leadership Development was to evaluate the implementation of the newly developed assistant principal (AP) and principal hiring processes, designed to select a diverse group of equity-focused, effective novice leaders. The hiring process consisted of using an online video interviewing tool (HireVue) and an assessment center consisting of several tasks intended to assess candidates’ abilities to perform job-related duties.
The AISD Family Pulse survey was launched to all families on June 24th and closed on July 13th. Families were asked to respond to the survey once for each child they had enrolled in AISD in the 2019- 2020 school year, excluding exiting seniors. Families responded on behalf of just over 26,000 students (N= 26,255) out of a possible 75,592 students for about a 35% response rate for the survey. Families were asked questions about their plans and preferences for sending each of their children physically back to school in 2020-2021.
Educators in this day and age may have to reframe how they think about interacting with parents, students and community members. Viewing these relationships as 'customer' relationships may seem like a stretch, but it is a reality. Research shows the many benefits of providing positive customer experiences for our stakeholders, and the costs of negative experiences. AISD is facing the issue head-on with the CARES (Customer-focused, Action-oriented, Responsive, Empathetic, and Service-driven) initiative. In this paper is a summary of the research, and tips to help you show you care…