This report describes the activities and accomplishments of AISD's CARES team during the second year of implementation, school year 2019–2020. Highlights include how CARES team members were able to: maintain and in many cases exceed high-quality standards, continue progress monitoring, and provide support and resources for families, staff and community members during the first few months of the pandemic, a time of great uncertainty. CARES also expanded aspects of their feedback functions and adapted their planned implementation goals in response to staff and families' expressed…
This one-page document illustrates highlights of AISD’s CARES program activities and achievements. CARES, now in its second year of implementation, was able to maintain high quality of service standards, while experiencing a dramatic increase in volume. Further, CARES team members served vital functions during the unexpected challenges of the 2019–2020 school year.
The CARES (customer-focused, action-oriented, responsive, empathetic, and service-driven) initiative was launched in AISD in 2018-2019 to bring about a culture of respect and inclusiveness throughout the district. The initiative puts an emphasis on positive customer experiences for families, students and staff members. In the spring of 2020, the Department of Research and Evaluation conducted focus groups with front office staff members from a variety of schools in AISD to discover the perceptions and responses to this initiative and any barriers to full implementation.