In Austin ISD, we embrace a culture of positive relationships through creating exceptional customer service experiences for all. To support staff in accomplishing this goal, the district developed guiding principles – AISD CARES: Customer-Focused, Action-Oriented, Responsive, Empathetic, and Service-Driven. A brief definition of each principle is provided below.

We want to recognize those who go above and beyond in their service to others. The Recognizing All Valuable Employees, or RAVE, Program was established to publicly honor those who exemplify the highest level of customer service. If you had an exceptional experience interacting with an Austin ISD employee on the phone or visiting an Austin ISD site, please nominate that staff member by completing the form below.

Refer to the explanations of CARES principles if you have questions while completing the form.

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