Customer Service is now AISD CARES

Austin ISD seeks to reinvent the urban school experience by preparing all students to graduate ready for college, career and life. As we continue to work toward an organizational culture that values each employee and provides exceptional customer service to our students and families, the district has developed guiding principles to lead this charge—AISD CARES. 

These five principles—Customer-Focused, Action-Oriented, Responsive, Empathetic and Service-Driven—were developed to ensure a culture of positive relationships and exceptional customer service at all district locations.

AISD CARES Principles 2018

Download the AISD Cares Overview Visual (PDF) or AISD Cares Overview Text Version (PDF)

 

AISD Cares Training at the Performing Arts Center

 

Staff at the customer service training at the PAC
Staff engaged in AISD CARES training
 
Exercise during AISD CARES
From left to right: Staff attentive at AISD CARES training and AISD CARES Superhero Tonya Tiday
 
 
 
 
Exercise during AISD CARES training
Exercise during AISD CARES training
Exercise during AISD CARES training
                                                                   Staff engaged in AISD CARES training