Frequently Asked Questions

Academics & Accountability

What does Instructional Continuity mean?

“Instructional Continuity” is a phrase introduced by the Texas Education Agency that refers to the development of a specific plan to address “high absenteeism or school closures for short-term or long-term periods of time.” As we receive more guidance from TEA, the district will roll out more specific steps to meet the guidelines from the agency. At this time, Austin ISD is working to ensure our students, families, and staff remain safe and healthy in a time of significant disruption. The district is attending to our students and our community’s basic needs first (e.g. prioritizing our students’ access to food) while developing and distributing resources for engaging students in learning activities.

What about graduation?

COVID-19 precautions aren’t going to stop our Austin ISD Class of 2020 from celebrating one of the greatest achievements of their young lives. 

Until we can confirm that we’ll be able to hold our traditional, in-person graduation ceremony, AISD will honor our seniors with a virtual graduation.

The ceremonies will be held Monday, June 15, and Tuesday, June 16, on AISD.TV and on the district Facebook page.

See our announcement for specific times and details.…

What about grades and GPA?

The Austin ISD Board of Trustees temporarily updated district policy regarding graduation and grading in response to ongoing campus closures due to COVID-19 precautions.

Under the new policy, all students will receive either Pass or Incomplete grades rather than traditional grades. Teachers will provide feedback on student performance and monitor progress. A record of incomplete will not affect a student’s ability to advance to the next grade or graduate, but rather will identify students who need extra support in the summer or next year.

For more information, see our Continuous Learning and Grading Policy page. 

For specific lesson plans, visit the AISD Learning at Home website 

How will students in special education receive instruction?

We are assessing how to best address these areas.The needs of special education students are a priority and we are working to provide innovative ways to support students' individualized needs while keeping health and safety foremost.

Campus Status

Are schools closed?

Even though campuses are closed, learning will continue. Starting April 6, the district will be categorized as: “Closed, Instructing: Those who cease normal operations, so that children no longer come to the school site at all, but are instead provided support to receive instruction at home.” Please visit the AISD Learning-at-Home website for instructional resources.

Please visit the summer schools page for information about credit recovery opportunities. 

How long will campuses be closed?

Superintendent Paul Cruz distributed a letter and Frequently Asked Questions page regarding where district leaders are in evaluating reopening schools. It notes that the district has created three task forces to examine various “what if” scenarios to best react to possible guidance from local, state and national authorities. 
View Reopening News & FAQs.

How can I help?

If you have an idea as to how you or your business can help please complete this Google Form.

Monetary donations are being accepted through the AISD Crisis Support Fund.

Where can families get help?

AISD families can search for free or reduced-cost resources such as food, help with paying utilities, and other essential needs on AISD's YSM site.

  1. Go to
  2. In the bottom left-hand corner, select your preferred language.
  3. Enter your zip code in the search box and click Search.
  4. Use the categories at the top of the page such as food and housing to find the needs you are looking for or type your need in the search box on the top left-hand corner. You can also change the zip code by typing it into the same search box.
  5. In the search results, find a program and click "more info" for a full description. See "next steps" on the program listing to reach out to the program.

Child Nutrition

Will AISD continue to provide breakfast and lunch for students?

Yes, Austin ISD is providing meals during campus closures and into the summer. Please visit the meals site for more information.


Will construction continue this semester and summer as planned?

Yes. We expect to continue with construction projects as scheduled and will work with contractors to monitor each site and provide timely guidance as we receive it. We are also asking contractors to make changes to advance projects while adhering to the guidance provided by the city, county and state. These changes include: Requiring alternating breaks by trade on site, moving all meetings to video conferencing, prohibiting site tours, adding hand sanitizing and wash stations at each wing of site and at key points of entry, job hazard analysis and the requirement of written plans submitted to AISD by each general contractor detailing their adopted COVID-19 project site protocols.


How long will campuses be closed?

Superintendent Paul Cruz distributed a letter and Frequently Asked Questions page regarding where district leaders are in evaluating reopening schools. It notes that the district has created three task forces to examine various “what if” scenarios to best react to possible guidance from local, state and national authorities.

Student Health Services

If Austin ISD is reopening, what procedures and practices are being implemented to keep people safe?

As Austin ISD looks to reopen, we are implementing new procedures and practices on our campuses to ensure individuals' safety. These include, but are not limited to, no-touch temperature checks, use of face masks and keeping students and staff six feet apart. For more information, please see our extensive health FAQ. More Health FAQs

Will students continue to have access to telemedicine, and how do they access it?

Due to the threat of COVID-19, Virtual Care for Kids is waiving all copays for telemedicine visits, and all self-pay visits will now be discounted to $50. Patients with Medicaid will be offered free or low-cost telemedicine visits. Visits are accessible from home on any smartphone, tablet, or computer. On-demand telemedicine visits are available from 9 a.m.–9 p.m. every day of the week through Urgent Care for Kids. To use this service outside of the AISD health room, families need to register prior to scheduling a visit from home. Parents interested in consenting to the on-campus telemedicine program in the fall should visit the Health Services Telemedicine webpage for information.

Will students have access to teletherapy, mental health services?

Austin ISD's school-based mental health partner, Vida Clinic, is offering teletherapy services to the Austin ISD community beginning Monday, March 23. These services will allow students, staff, and families to access quality mental health services right from their own homes. To schedule an appointment, visit or contact our Vida Clinic Care Team at 512-518-2209 or by email at


For questions regarding immunization requirements for the 2020-21 school year, or to submit an immunization record for your student, please contact the Seton school health office at 512-324-0195.


Will our students have a computer and Internet access?

Austin ISD has implemented a Chromebook and WiFi hotspot delivery solution for families who need additional access to technology. For more information, please visit our technology page.