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AISD Offers Extended Technical Support to Parents for New Grading System

AUSTIN, Texas—As Austin ISD’s first six-week grading period ends, it is offering extended hours for technical assistance to ensure parents can access grades online.

This past summer the district converted to a new web-based program for accessing student’s grades, assignments and attendance called GradeBook. The system also provides the opportunity to communicate with teachers.

In order to assist parents through issues parents may have with the new system, the district is providing extended hours for technical support.

This weekend and throughout next week, technical assistance will be available for extended hours for anyone who may need support in gaining access to GradeBook through the Parent Cloud.

Parents can receive assistance at (512) 414-9187. If AISD’s technology staff cannot provide immediate assistance, the call will be returned within 24 hours.

The extended hours are as follows:

Saturday, Oct. 11:                               8 a.m.–5 p.m.

Sunday, Oct. 12:                                 Noon-5 p.m.

Monday – Friday, Oct. 13-17:               7 a.m. – 8 p.m.

Instructions for creating a parent account can be found on the Austin ISD website at Create a Parent Cloud Account (English).

Parent training will also be held at Baker Center, 3908 Avenue B, at noon and 6 p.m. Oct. 14 and Oct. 21.

For more resources on the new grading system, visit

There were a number of reasons for making this switch:

  • Information in GradeBook is generated from the district’s own database of each student’s schedule, grades and absences, therefore providing real-time access to information.
  • GradeBook offers a mobile version as well as better notification features than the previous system.
  • With GradeBook, the district will save $82,000 annually in software costs alone. The cost of continuing with the new company’s software or another vendor would have been significantly higher.

This new system offers parents, teachers and administrators secure, convenient access to student data.